If your audio or visual is not working, poor, or lagging:

• Check that your computer/mobile device camera and/or microphone is on and working properly.
• Ensure your microphone is not on mute or disabled in the meeting space.
• Ensure your camera is not off or disabled in the meeting space.
• Adjust the lighting so the light source is in front of you.
• Check your internet connection. Inadequate Wi-Fi, low bandwidth or slow connections may be the culprit. Limit the number of devices or streaming services that are using the same internet connection as your computer or mobile device.
• Attempt to reload/refresh your web browser.
• Exit the meeting space and re-enter.
• If you have a pop-up blocker notification on your web browser, allow pop-ups for the meeting space.